Frequently asked questions

The mandatory (final) cleaning costs of €50 for safari tents or €60 for glamping tents with bathrooms must be paid in cash at the location upon check-in. Cleaning costs may vary at some campsites. This will be specifically mentioned before you make your booking. 

You must pay a deposit of €150 in cash (or by credit card) for the safari lodge tent and inventory to the site management. This deposit will be returned to you at the end of your holiday, after any deductions for damage. You may be required to pay tourist tax for your stay at Tendi locations. This will be stated when you make your booking.

Tendi uses the RECRON terms and conditions for holiday accommodation. These clear agreements have been established in consultation with the Consumers' Association and the ANWB. If you read them carefully, you will know exactly where you stand. 

Cancellation conditions according to the Recron conditions 

• 15% of the rental price for cancellations more than 3 months before arrival
• 50% of the rental price for cancellations between 2 and 3 months before arrival
• 75% of the rental price for cancellations between 1 and 2 months before arrival
• 90% of the rental price for cancellations within 1 month before arrival
• 100% of the rental price for cancellations on the day of arrival
• No Show = 100% 

This varies per campsite. Please contact the campsite if you wish to invite visitors during your stay. You will find the campsite's contact details on your booking confirmation. 

At most campsites, you can check out from 10:00. A later check-out is also possible at some campsites. It is advisable to indicate this in advance to ensure availability. The contact details of the campsite can be found on the booking confirmation.  

We do everything we can to have the safari tent ready on time on the day of arrival. You can usually use the Tendi tent from 4 p.m. on the first day. On the day of departure, you must leave the tent by 10 a.m. at the latest.  
The tent must be left clean ( clean up any rubbish, leave the dishes clean and take your personal belongings with you), undamaged and complete. 

Up-to-date information about the facilities, practical information and frequently asked questions about the campsite can be found on the campsite page.

On the campsite page, you will find a brief inventory list for each accommodation.

Smoking is not permitted in Tendi accommodations. However, smoking is permitted on the veranda of the safari tent.   

Unfortunately, pets are not permitted in our safari tents.  

You can pay for your Tendi booking securely using: iDeal, Mastercard, Maestro, PayPal, Bancontact and Sofort.  

Yes! Once your payment has been successfully completed, you will receive a payment confirmation from us in your email. It may take a while for this to arrive. 

It is only possible to transfer the money via the payment link in the reservation confirmation. It is important to enter all details correctly. You will receive a payment confirmation by e-mail. This may take a while to arrive.

Tendi is available every working day from Monday to Friday between 9:00 a.m. and 12:00 p.m. / 1:00 p.m. and 5:00 p.m. You can reach us by telephone on +31 70 - 330 66 22, via the contact form or send your question by email.

We are sorry to hear that you have a complaint. You can submit your complaint via our contact form or via info@tendi.nl. It is also possible to submit your complaint by telephone.